FAQ

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90 DAY GUARANTEE

We offer a 90-day trial period! If you're not satisfied with your results within 90 days, return it for a full refund. View our comprehensive return policy.

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SHIPPING DETAILS

We provide FREE SHIPPING to customers all around the world!

Due to high demand, shipping times might be slightly extended.

  • USA: 7-10 days
  • Canada: 8-15 days

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ORDER TRACKING

You'll receive an email with your tracking number once your order is processed.

You can click the link in the email directly, or you can copy/paste the number into our tracking page.

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DOES IT REALLY WORK?

Our Therabrush combines four natural therapies to boost hair growth and enhance scalp health!

  1. Red Light Therapy: Utilizing a 650nm LED red light, it promotes collagen production and supports the hair growth cycle.
  2. Blue Light Therapy: Employing a 450nm LED blue light, it helps eliminate bacteria and reduces inflammation.
  3. Essential Oil Therapy: Equipped with an essential oil diffuser, just add water and your preferred oils (like rosemary, jojoba, coconut, argan, etc.) to nourish and hydrate your scalp, encouraging new growth.
  4. Massage Therapy: Featuring two massage modes, it enhances blood circulation to hair follicles, aiding in hair growth. Plus, it feels wonderfully relaxing!
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IS IT SAFE TO USE?

Absolutely 100% safe! Our brush is designed with your hair's health in mind and will not cause any harm or damage.

Just remember to properly dilute any essential oils with water to prevent any irritation from the oils you choose to use.

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SUITABLE FOR ALL HAIR TYPES?

Our brush incorporates essential principles of restoration, hydration, and rejuvenation for every hair type.

Whether you have robust hair or are looking to enhance its strength, consistent daily use will benefit everyone!

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SHIPPING PROTECTION

Shipping protection is an optional add-on that safeguards your order against loss, theft, or delivery failures.

This is different from our complimentary 30-day guarantee available for all orders!

If your package is lost, stolen, sent to the wrong address, or fails to deliver, we will cover the cost and promptly send you a replacement!

To file a shipping protection claim, please contact contact@skgemsphere.com

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HAVE MORE QUESTIONS?

More questions? We've got you covered! Send a message to our support team, and we'll respond as soon as possible!

Visit our contact page or email us at contact@skgemsphere.com

Let us know if you need any further assistance!

USER INTERACTIONS

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HOW TO USE

For optimal results, use the Therabrush for 10-15 minutes daily.

We suggest alternating between red and blue light therapy during your hair care regimen.

Ensure you fill the diffuser with water first, followed by a few drops of your chosen essential oils. Using undiluted essential oil may lead to clogging.

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INSTRUCTIONS

  1. Fill the diffuser chamber with 10-15ml of water, ensuring it is mostly full.
  2. Add a few drops of your preferred hair growth oil to the water.
  3. Power on the brush by holding the bottom button.
  4. Switch between light modes by pressing the top left button to toggle between red and blue light.
  5. Activate the massage function by pressing the top right button.
  6. Turn on the mist mode by pressing the bottom button once.

This version provides a smooth, easy-to-follow guide while keeping it concise.

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HOW TO FILL

The brush is water-resistant but not waterproof. To avoid spills, carefully add water.

Remove the silicone cap on top of the brush to access the diffuser chamber.

Use a small container, dropper, or lightly run the sink to fill the chamber.

The chamber can hold approximately 15ml of liquid. Fill it with at least 10ml of water (around 2/3 full).

After adding water, add 3-5 drops of essential oil. Ensure the cap is securely closed.

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HOW TO CLEAN

For external cleaning, use a cotton swab or paper towel with isopropyl rubbing alcohol to clean the brush and bristles.

To clean inside the diffuser chamber, rinse it with a mixture of warm water and isopropyl alcohol to remove any essential oil residue.

Please note that the brush is not waterproof. Do not submerge it in water while cleaning.

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WATERPROOF?

No, the brush is water-resistant, not waterproof. This means it can withstand a bit of moisture, but avoid submerging it in water or using it under running water (like in the sink or shower).

When filling the water chamber, be careful to avoid spills. A small measuring cup or dropper works best for precise filling.

TROUBLESHOOTING

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LEAKING

Is your brush leaking? Don't worry; we're here to help with a solution or a replacement.

Remember, the brush is water-resistant but not waterproof. If used under the sink or in the shower, it might leak.

Ensure the silicone cap on top of the brush is securely tightened.

If the cap is secure and it's still leaking from the brush head or charging port, there might be internal damage, and we can provide a replacement.

Please send a 5-10 second video showing the leak to contact@skgemsphere.com

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LIGHTS NOT WORKING

To activate the red/blue light modes, press and hold the bottom button to power on the brush.

Once powered on, press the top left button to toggle between red and blue lights.

If the lights don't work, check if the brush needs charging.

If it still doesn't work, send a 5-10 second video to contact@skgemsphere.com

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MIST NOT WORKING

Did you add pure essential oil or water mixed with oil to the chamber? Pure oil can clog the brush and won't turn into mist.

If the brush is clogged, rinse the chamber thoroughly with hot water to unclog it. Repeat the process a few times if needed.

After cleaning, fill the chamber with water until nearly full, then add a few drops of essential oil. Power on the brush, then press the bottom button to activate mist mode.

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VIBRATION NOT WORKING

To activate the vibration modes, press and hold the bottom button to power on the brush.

Once on, press the top right button to switch between the two vibration modes.

If the vibration still doesn't work, ensure the brush is fully charged.

If the issue persists, please email a 5-10 second video to contact@skgemsphere.com

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CHARGING ISSUES

The charger is located in the box beneath the plastic holder.

Connect the USB end of the charger to a compatible charging base. Insert the plug into the bottom of the brush.

Plug it in. When charging correctly, a blinking red light should appear.

If the red light doesn't blink, try using a different outlet or charging base.

Note: Apple (iPhone/iPad) charging bases may not work with non-Apple devices. Please use a standard charging base.

If the brush still doesn't charge or power on, please email a 5-10 second video to contact@skgemsphere.com